Funtok Marketplace App | Gifts & Flowers Delivery in Saudi Arabia

The sender is the one making the purchase, and our policy is to keep the sender’s information confidential, even if the recipient requests it, to preserve the element of surprise as per our buyers’ preferences. If the recipient refuses to accept the gift, our customer service team will contact the sender to determine the next steps. If the sender wishes to collect it personally from the branch, our team will provide complete details on the location and pickup process.

No, the invoice details are neither printed nor attached to the gift since it is a gift. The invoice is only available to the seller and the buyer (the sender) at the time of order placement. Sellers are also informed not to print or include the invoice with the order.

We take great care in packaging your gift with attention to detail to ensure it is presented as a thoughtful gesture from you. We work closely with our partner stores to ensure they comply with our packaging and delivery requirements. We are continually expanding our coverage to reach all areas quickly. Our platform integrates with specialized express delivery companies for intra-city shipments and provides comprehensive coverage for intercity deliveries. This ensures that all orders are delivered with the highest quality and on the scheduled date. The recipient’s prompt response in confirming their preferred delivery location also plays a role in timely delivery. Our operations and order management team constantly monitors packaging quality and courier performance to ensure your order reaches its destination in perfect condition.

Yes, express delivery is available within cities when purchasing from stores in the same city as the recipient. The delivery speed depends on factors such as the time of order placement, the recipient’s response in confirming the delivery address, the type of product, the store’s location, and the recipient’s designated delivery address.